Frequently Asked Questions
Everything you need to know about your Garnet experience.
What is Garnet's standard shipping policy?
We offer complimentary standard shipping on all orders over $150. For all other orders, a flat rate is applied at checkout. Most orders are processed within 1-2 business days and delivered within 5-7 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our style consultants for personalized advice.
What payment methods do you accept?
Garnet accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Are Garnet products sustainably made?
We are committed to ethical fashion. 80% of our current collection is crafted from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.